The Zero Friction Method Founding Cohort

A Practice That Runs Without You.

a six-week guided build experience where you'll diagnose what's creating friction, design the right operational foundation for YOUR practice, and finally stop carrying every behind-the-scenes decision in your head.

Identify the friction. Design the solution. Build the way your practice actually needs to run.

Join the Founding Cohort
 SOUND LIKE YOU? 

If This Feels a Little Too Familiar, There's a Reason.

 

You’ve probably said things like:

  • “I didn’t go to school for this.”
  • “I can’t take a day off without coming back to a disaster.”
  • “I’m full but I’m still broke.”
  • “I know I need systems. I just don’t have time to build them.”
  • “I don’t even know where to start.”

And underneath that?

You’re thinking things you don’t say out loud:

  • “This only works because I’m holding it together.”
  • “If I hire someone, they’ll see how messy this actually is.”
  • “I don’t even know if I’m profitable.”
  • “Growth just means more chaos.”
 

This isn’t a discipline problem.

This is what happens when a business grows without infrastructure.

You Didn't Ignore The Problem. 

You became the workaround.

Because every time something didn't have a clear owner, process, or decision point...

  • You stepped in

  • You hired a VA

  • You downloaded templates

  • You “got organized”

  • You watched trainings

  • You created another workaround

You became the glue holding everything together.
And eventually, the practice started depending on the person who built it.

You didn't need another productivity hack.

You needed a way to redesign how your practice actually functions. 

Let's Do This!

Click Here for the Practice Diagnostic

The Survival Move:

57% of practices have been forced to drop at least one insurance network because they could no longer handle the administrative paperwork.

The Documentation Trap:

Providers spend nearly half their working time on non-clinical tasks.

The Burnout Trigger:

91% cite administrative burden as their primary burnout trigger.

The Cashflow Pitfall:

Nearly 1 in 5 practices wait 4+ days to bill for services already delivered. 

The Zero Friction Method is built specifically for this gap.
Not marketing. Not mindset.
The operational infrastructure that actually fixes it.

Right Now, You’re Running a Business That Lives in Your Head.

Right now, your practice only works because you’re holding it together. 

  • Intake isn’t a system. It’s you remembering what to do next.

  • Scheduling doesn’t run. It shifts depending on what breaks.

  • Billing isn’t clean. It needs checking, fixing, and follow-up.

These aren’t tasks.

They’re decisions.

And you’re the one making all of them.

Which means: 

  • nothing runs without you

  • nothing can be handed off cleanly

  • everything slows down the moment something changes

This isn’t about working harder.

It’s about the fact that nothing underneath has been built to run without you.

This is what changes when your practice stops running on you.

âś“ You know how your practice actually operates
âś“ You have intentional workflows instead of accidental habits
âś“ You know what needs your attention and what does not
âś“ New problems have a process for being solved
âś“ The practice becomes easier to maintain, improve, and eventually grow

The point is not "you have more systems."

The point is...

Your practice becomes something you can actually lead instead of constantly rescue.

 
Why I Built This

Hey there, I'm Lisa

I'm not a therapist. I'm an operations architect.

I've spent years building the backend of businesses across multiple industries. Then I started working with clinical practices and saw the same pattern on repeat.

Here's what I know after working inside enough of these practices to recognize the pattern cold: the operational breakdown looks identical whether you're a solo LCSW in Denver or a group practice in Atlanta. The structure fails the same way every time. Graduate school trains you to be an extraordinary clinician. It does not train you to be an architect.

That gap is not a character flaw. It's a design flaw. And design flaws get fixed with infrastructure, not inspiration.

I built the Zero Friction Method to close that gap.

Not with more advice.
Not with more tools.

But by actually installing the systems that make a practice run.

I don’t teach operations.

I help you build them.

INTRODUCING

This Is The Zero Friction Method.

Not a course. Not advice.
Not another system to “learn”.

Five operational areas. One repeatable process. A practice built intentionally instead of accidentally.

Not theoretically.
Actually.

Each Build is not a template you copy.

It is a guided process:

  1. Diagnose what is happening now.
  2. Identify where friction is hiding.
  3. Design the approach that fits your practice.
  4. Implement the change.
  5. Create something sustainable.

THAT is your curriculum.

 

 Here's What Makes This Different

This Is Where You Stop Managing the Friction and Actually Fix It

Video Poster Image

This is not a course you finish.

It is an operating model you build.

Most programs teach you what to do.

The Zero Friction Method teaches you how to think about your practice. 

You’ll learn how to:

→ Find the real source of friction instead of chasing symptoms
→ Make decisions based on how your practice actually works
→ Design solutions that fit your team, clients, and capacity
→ Build operational clarity one piece at a time

You leave with more than information.

You leave with a practice you understand.

Build My Practice

Your practice is not a template.

Every practice has different clients, workflows, tools, team structures, and growing pains.

So the goal is not to copy someone else’s operations.

Every practice is different. Your solution should be too.

Inside the Zero Friction Method, you’ll learn the process for identifying what your practice actually needs, designing the right solution, and building it into the way you work.

The Operational Foundation You’ll Build

BUILD 1 - The Friction Map
See exactly where your practice is creating unnecessary drag before you start fixing anything.

You’ll identify:
     ✓ where time is disappearing
     ✓ what depends too heavily on you
     ✓ where decisions are being repeated
     ✓ which problems are symptoms vs root causes

 

BUILD 2 - The Intake Engine
Create a smoother client journey that does not depend on you manually holding every step together.

You’ll build:
     ✓ expectations
     ✓ communication touchpoints
     ✓ handoffs
     ✓ decision points
     ✓ clearer workflows

BUILD 3 - The Calendar Fortress
Design a practice structure that protects your capacity instead of constantly reacting to it.

You’ll build:
     ✓ scheduling decisions
     ✓ boundaries
     ✓ capacity guidelines
     ✓ repeatable processes

BUILD 4 - The Cashflow System
Create a revenue process that reduces chasing, confusion, and missed follow-up.

You’ll build:
     ✓ clearer financial workflows
     ✓ tracking points
     ✓ ownership
     ✓ recurring review habits

BUILD 5 - The Practice Playbook
Turn the way your practice runs from something you remember into something your practice can rely on.

You’ll build:
     ✓ SOPs
     ✓ templates
     ✓ checklists
     ✓ delegation readiness

WHAT ELSE...

This Is Not Something You Watch.

It's Something You Actually Build.

With the Zero Friction Method™, you get the framework, guidance, and support to design the operations your practice actually needs.

Guided Build Support + Private Community: 

You are not buying another course you finish alone.

You are building your practice alongside an architect and a group of clinicians doing the same work.

Inside the private community, you’ll have a place to:

âś“ ask questions as you build
âś“ share wins and roadblocks
âś“ get feedback and perspective
âś“ learn from other practice owners navigating similar challenges

Plus, you’ll have direct guidance from me as we work through your actual practice. 

Live Build Sessions: 

This is where the work moves forward.

Together, we will:

âś“ identify what is creating drag
âś“ review what you are building
âś“ troubleshoot roadblocks
âś“ make decisions you have been putting off
âś“ leave with your next clear action

 

Think of this less as completing someone else's workbook and more as building your own operations manual, one practice decision at a time.

 

  

Practice-Built Tools + Templates

You are not starting from a blank page.

You'll have:

âś“ frameworks
âś“ checklists
âś“ templates
âś“ calculators
âś“ examples
âś“ implementation resources

But the goal is not to copy someone else's practice.

The goal is to build the operational foundation YOUR practice needs.

 

 
Built and refined in real time. The program grows as you do. 

Everything inside Zero Friction Method is designed around one outcome: 
a practice that runs on infrastructure, not on you.

What Is Your Practice Actually Costing You?

Most practice owners have no idea. Here's what the math looks like.

The Friction Tax is the measurable annual cost of running a practice without operational infrastructure. It's not a concept. It's a number. And it shows up in your bank account whether you calculate it or not.

No-shows that weren't prevented. Invoices that sat unpaid for weeks. Admin hours you spent on tasks that should have been handled automatically. Scheduling gaps that never got filled. Every one of those has a dollar amount attached to it.

The Friction Tax Calculator takes 3 minutes. It adds up what your current setup is actually costing you every year.

The average result is $47,000–$90,000 per year.

Most people see their number and apply the same day.

Calculate Your Friction Tax

This Is For You If...

 

  •  You are a clinician running a solo or small group practice and the administrative load is eating your clinical hours  
  • Your systems live entirely in your head 
  • You are the fallback for every operational issue 
  • You know growth will break your current setup 
  • You've tried AI tools, hires, EHR upgrades, or shortcuts and nothing actually fixed it
  • You are done being the bottleneck
  • You have built a successful practice, but too many things still depend on you remembering, noticing, and following up. 

 

Let's Build This So It Runs

This Is Not For You If...

 

  • You’re still trying to fill your caseload

  • You think your EHR is the problem

  • You want advice but won’t implement

  • You’re not willing to enforce decisions

  • You want inspiration instead of structure

Not Sure Yet? Start with the Diagnostic
Friction Diagnostic

6 Systems

Installed, not explained

< 60 Days

From start to hand-off

1 Playbook

You keep forever

$1K+

Recoverable or refund

The Zero Friction Method

Founding Cohort

Founding pricing available for a limited time.

This first Founding Cohort is intentionally small so every member gets hands-on support as we build real systems inside real private practices.

Join the Founding Cohort

Here's what happens after you join.

âś“ Enroll today and get immediate access to your course library.

âś“ Start with the Welcome Guide and Week 1 Build.

âś“ Join us live for our first Build Session.

âś“ Build one system each week with coaching, templates, and accountability.

Why Founding Members?

You're joining the very first group to build this alongside me.

... which means two things:

• You'll receive the lowest price this program will ever be offered at.

• Your feedback will directly shape how the Zero Friction Method evolves.

 

I care a lot more about earning your trust than protecting a refund policy.
I'm asking you to trust me with your practice.
That's a big ask.
If you show up, participate, and genuinely do the work...
I'll work incredibly hard to make sure you're glad you joined.
If you honestly don't feel I delivered what I promised...
Email me.
We'll make it right.